Last Updated: March 28, 2022

Introduction

Thanks for your trust in the site “Hotels Go”.

The site “Hotels Go” in Kingdom of Saudi Arabia always seeks to maintain the privacy of your personal data , and we are complying with the provisions of the Data Protection and the right to Privacy Laws regarding the protection of your personal data, and we have formulated this "Privacy Policy" to show you the nature of the data collected about you, and the purposes for which this data is used, so please read this policy carefully.
Within the scope of this policy, the word: “Site”, “Hotels Go”, “We” or “Our” shall refer to the site “Hotelsgo.co” and Hotels Go Company in Kingdom of Saudi Arabia.“User” or “You”, “Your” shall refer to each person visiting or using the site or any of its services anyway.“Data” shall refer to the data collected about the user or the data he provides to us or the data collected about the devices he uses while communicating with the site or the data connected with visiting and using the site.
This policy “Privacy Policy” shall apply to the site and all the services provided through it and all the services or the other application belonging to us and which participate with us in providing the services and it shall form an integral part of terms and conditions.

This policy should be carefully read before using the site and the policy includes the following terms:

Data of The Account
- We collect the data provided by the user to register his account on the site “Hotels Go” which includes the name, e-mail, phone number and address.
- We collect the email you have provided us to subscribe to the mailing list offered by the website. Thus you agree to receive messages and updates related to our services continuously, and you have the right to unsubscribe at any time.
Data We Collect About You
- We collect the data the client provided us to submit a request of booking hotels which includes (Name, e-mail, phone, mobile, country, city, no of pax, arrival date, department date).
- Content provided the clients including all the information, data and messages.
- Data you provide us with when you report a problem in the site.
- Data you provide us with when you communicate with us or the client service for any reason.
- Data you provide us with when you evaluate the services you received via the site.
Data We Collect About You
- We collect the data the client provided us to submit a request of booking hotels which includes (Name, e-mail, phone, mobile, country, city, no of pax, arrival date, department date).
- Content provided the clients including all the information, data and messages.
- Data you provide us with when you report a problem in the site.
- Data you provide us with when you communicate with us or the client service for any reason.
- Data you provide us with when you evaluate the services you received via the site.
Data of The Payment
- We collect the payment data provided to us by the client through the website to pay for the services electronically through us which may include (Visa, Master Card).
- The site “Hotels Go” provides an electronic payment gateway, and we contract with an electronic payment service provider to provide the service through the site, and you authorize us to deal with your payment service provider on your behalf.
Data That Are Collected Automatically
- The site “Hotels Go” collects some data for the users, which does not identify the user or its contact data, and is automatically collected, which includes,for example (data of the devices used in contacts, time of contact, its duration, the location of contact, IP address, pages visited, advertisement categories that the user target).
Cookies Policy
- Correlation definition files “Cookies” are text small files stored on your device once you visit the site and they don’t appear in the form of a program and they don’t bear viruses or espionage techniques at all. When you visit specific web pages from our website, the cookies identify your browser through a unique and random number without disclosing any personal information about you.
- Cookies are used for the purposes of providing services where they help us understand the using method by the visitors and users of the site. The cookies help us to improve your experience of using the website and finding out which sections have the largest share of visit from our site. Cookies help us discover errors and repair them. Also, they help us develop the site “Hotels Go” and provide better content appropriate to the user as well as a better provision of the service. Cookies help us you find the data you need during your use of the site.
- They help you through your mobile phone control the settings of cookies and control they in the way that is suitable for you.
- We don’t have any authority over the correlation definition files related to other bodies and you undertake to have access to the privacy policies and the use of the cookies files related to these bodies.
Limits of Using Your Data
- We are always bound by protecting your privacy. Consequently, we use your personal data for the following purposes:
- Enabling you to use our services in the best way and providing always the best to you.
- Creating your account or your personal file through which we communicate with us via the site.
- Processing the data you provide via our services such checking your e-mail or that your phone No is active, fit for use and owned by you.
- To enable you to book the services via the site, to pay the booking amount, to provide the service provider with your data and to communicate with you in respect with the follow-up of the services from which you benefit via the site as well as the performance by the service provider of any required procedures.
- To enable the client to pay and communicating within the limits of our policy of cancellation and processing your cancellation request as well as replying it.
- Receiving your questions, complaints and inquiries as well as replying them.
- Receiving your comments and assessment of the service you received via our site as well as replying them.
- Processing your answers to the questionnaires offered via the site.
- Providing you with the information about services you order via our site.
- For the purposes of internal work such as improving our services.
Protection of Your Data
- The site undertakes not to deal with your personal data for purposes not authorized or permitted in return for a fee or not with any other body except in case this is required from us or permitted under the relevant laws and instructions or with a prior written consent from the user to whom the information is related.
- The site undertakes to keep the records containing the personal data of the user or any records of online communications in our charge or under our control or with our agents or employees.
- The site undertakes to take the reasonable steps for ensuring that the user’s personal data and the relevant records are safely protected in a proportionate way in relation to their importance. We undertake to protect your privacy at all times and that we shall not sell your personal data and shall not permit its circulation with third parties.
Sharing Data with Other Bodies
- We cooperate with other companies and bodies for providing our services, improving or developing them. We will impose strict restrictions on these bodies for ensuring the privacy of your data. Also, we undertake that we shall not sell your data and your data is shared with the bodies that use the services of analysis and statistics that we make available or provide measurement reports or the services providers who help us to provide the services.
- In case of selling the site or any of our services to other bodies, we shall transmit your data to the new owner.
Answering Legal Claims and Preventing Damages
- We might keep the data or share it with the law enforcement bodies, the regulatory bodies or other competent bodies for some reasons:
- In response to judicial requests such as (judicial decision, subpoena, search warrant, order of placing under control).
- In case we believe in good faith that it in necessary to protect you or to protect the site or to discover the fraudulent, harmful or illegal acts or to prevent them or prevent from dealing with them or to discover the unauthorized use of our services or to discover the violations of our conditions and policies.
Management of Your Personal Data
- You can know your personal data registered in the site, modify and update your data at any time through contact the technical support of the site.
- You know that the internet is not a completely safe means. Consequently the data might be penetrated. In case of the occurrence of a penetration of your data, we will notify you within 72 hours from the date of knowing of the occurrence of penetration for taking the appropriate actions.
Modifications
- We shall be entitled to modify our privacy policy at anytime and we shall publish a general notice of the new modifications via the site. Also, we shall update “Last Updated” at the top of this document.
- Your continuity of using the site after updating this policy shall be deemed to be an express consent by you to these modifications and a legal acceptance of the new practices and terms.
- In case you don’t agree on the new modifications and updates, you must immediately suspend the use of the site.
- You should have access to the privacy policy from time to another in relation to its terms and updates.
Contacting us
- You can contact us at anytime via : E-mail Address: customercare@hotelsgo.co